Before thinking of a change, it's important to understand the current situation, to make a diagnosis, that means analysing datas. Data-visualisation helps to better communicate the datas collected.
Change management is required everytime that an organization adopts new tools or processes. It has to be supported in order to win acceptance from the people involved.
When the change strategy has been adopted, we adapt the communication, and establish training actions. Digital tools are particularly useful at this point.